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Before you begin
NuPlyr is an app for your TV. There's nothing else to install or run: we look after everything behind it. Here's what you need:
A TV or a browser
An LG TV with webOS 5 or later, or any modern browser on a computer or phone.
Your provider's details
An Xtream Codes login (address, username, password), a Stalker/Ministra portal address, or an M3U playlist URL.
A NuPlyr license key, or the trial
Try everything free for 7 days, or email support@nuplyr.app for a license key.
About five minutes
A large catalogue takes a little longer to fill in the first time. You can start watching while it does.
NuPlyr includes no channels, films or subscriptions. It plays the sources you add, and you're responsible for having the right to watch them.
1Install the app
- Press the Home button on your remote and open the LG Content Store (Apps).
- Search for NuPlyr and select Install.
- Open NuPlyr from your apps. It starts on the welcome screen.
Nothing to install. Open the NuPlyr web app in any modern browser. It starts on the same welcome screen as the TV app.
Each browser counts as its own device. Clearing the browser's site data makes it a new device.
2Start a trial or enter your license key
The welcome screen gives you two ways in:
- Start free trial: 7 days with everything switched on, no license key needed. See Free trial.
- Enter your license key: type the license key we emailed you, in the form
XXXX-XXXX, and confirm. See License keys.
3Add your source
- Enter the details your IPTV provider gave you: an Xtream Codes login, a Stalker portal address, or an M3U playlist URL. NuPlyr works out which kind it is.
- The guide, movies and series fill in while the first sync runs. Settings shows its progress.
- Add more sources at any time in SettingsAdd a source, and switch between them there.
Stalker portals: your provider has to activate NuPlyr first. When you add a Stalker portal, NuPlyr shows a device address (it starts 00:1A:79). Send it to your provider, then add the source again. You never type one in, and every TV on your license key uses the same address. To find it again, open the source under SettingsSources.
Free trial
The 7-day trial switches everything on. You don't need a license key to start it.
- Press Start free trial on the welcome screen.
- While it runs, use the BASIC | PRO switch next to the logo to see each plan for yourself.
- The time left shows under the switch. When the trial ends, NuPlyr asks for a Basic or Pro license key. Your sources stay available, so you can still manage them.
License keys
A license key is four letters and numbers, a hyphen and four more: XXXX-XXXX. A Basic license key unlocks one device; a Pro license key unlocks up to three. That is how many devices may use NuPlyr. Your IPTV provider still sets how many can stream at once. See the plan comparison for what each includes.
Requesting a license key
Email support@nuplyr.app and tell us:
- Which plan you want: Basic (1 device) or Pro (up to 3 devices). Your IPTV provider still sets how many can stream at once.
- If you're renewing or upgrading, the license key you have now.
Email us to inquire about pricing. NuPlyr is in beta, and early customers get promotional pricing.
We'll reply with your license key and how long it runs.
Entering your license key
- On the welcome screen, type the license key into Enter your license key and confirm. Or, on a device that's already running, go to SettingsNuPlyr Plan.
- The device unlocks straight away, and the plan shows in Settings.
After 3 wrong license keys, entry pauses for 24 hours. The dialog shows how many attempts are left. Copy the license key exactly as we sent it. If you type a link code here by mistake, NuPlyr tells you where it goes and doesn't count it.
Linking a device
A Pro license key covers up to three devices. Your IPTV provider still sets how many can stream at once. To link one, you don't need to type the license key again:
- On the new device, open NuPlyr. Under the license key field, its welcome screen shows a link code (
XXXX-XXXX). It has the same shape as your license key but it is not one: it belongs to that TV and changes every ten minutes. - On a device that already has your plan, go to SettingsDevices and enter that link code under Link a device.
- The new device unlocks within a few seconds.
Seeing and removing devices
On any device with your plan, go to SettingsDevices. It lists every device your license key is on, with when it was added and last used.
- To take a device off your plan, choose Remove (the bin button) next to it, then confirm. Its place on your license key is free straight away, and that device asks for a license key the next time it's used.
- Don't recognise a device? Remove it, and email support@nuplyr.app if you think your license key has been shared.
- The device you're using can't remove itself. Do that from another device on your plan.
Renewals & upgrades
- Each license key runs for a set term, shown in SettingsNuPlyr Plan.
- From 30 days before the end, the time left shows under the BASIC | PRO switch.
- A renewal license key adds its time to the end of your current one, so renewing early loses nothing.
- A Pro license key entered on a Basic device upgrades it.
- If a plan ends, NuPlyr asks for a new license key. Your sources, favorites and resume points are kept.
Remote & keys
NuPlyr is built for the remote first: the arrow keys move between everything, OK opens or plays, and Back returns to where you were.
Red
Clears the filters on a list.
Green
Plays the highlighted item.
Yellow
Adds or removes a favorite.
Blue
Moves to the next tab.
The LG Magic Remote pointer works too. To see the guided tour again, select the Help guide icon at the top right.
Parental PIN
Anything your provider marks as adult is locked behind a PIN, and you can lock more yourself. Set the PIN in SettingsParental controls. It belongs to your account, so it applies on every TV that uses it.
Troubleshooting
| What you see | What to try |
|---|---|
| NuPlyr says it can't connect | Check the TV is online (open another app). If other apps work, wait a minute and try again, then email support with the message on screen. |
| Movies or Series are empty | The first sync may still be running. Settings shows each source's last and next sync. |
| Everything says "too many requests" | Another app or device is using the same provider login. Most accounts allow one connection at a time. |
| Series fail but live TV and films play (Stalker) | Some providers only release series to a registered device. Check they have activated the device address shown under the source in Settings. |
| "You've already used your free trial on this device" | The free trial has been used here. Enter a Basic or Pro license key to keep watching. |
| A channel won't play | Try it again in a minute. If it keeps failing while other channels play, it's usually the provider's stream. Note the channel and the time for support. |
Support
Email support@nuplyr.app. To help us answer in one go, include:
- Your device: your LG TV model, or which browser.
- The version: from SettingsAbout.
- Your source type: Xtream, Stalker or M3U. Never send your password.
- What you saw: the message on screen, word for word, or a photo of it.
- When it happened, and the channel or title if it was playback.
For questions about channels, film availability or your subscription, contact your IPTV provider. NuPlyr can only show what your source provides.
Privacy
To play your source, NuPlyr stores your provider login, encrypted, on NuPlyr's servers, along with your source's catalogue and your favorites, resume points and parental PIN, so they follow you between TVs. Your login is used only to load your source.
The TV app keeps only a device identifier and your layout preferences. We keep error logs so we can fix playback problems. There are no ads, and we never sell or share your data.
The full policy, including who else is involved and how to have your data deleted, is on the privacy page.