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Privacy policy

What we keep, and why.

Last updated 14 November 2026. NuPlyr is a TV app backed by a service we run. This page lists everything that service stores, what it is for, and how to have it removed.

The short version

We store what it takes to play your source on your TVs: your provider login (encrypted), the catalogue it lists, and your favorites, resume points and settings. We keep error logs to fix problems. We show no ads, run no third-party analytics or tracking, and never sell or share your data.

What we store

  • Your source's login. The address, username and password (or playlist link) you enter, encrypted at rest. It is used only to load your source from your provider.
  • Your source's catalogue. The channel, film, series and programme-guide listings your provider returns, so the app can browse and search them quickly.
  • What you do in the app. Favorites, resume points, your wishlist, content preferences, layouts and your parental PIN, so they follow you between your TVs.
  • Your plan. Your license key or trial, and the devices it is on: the kind of device, when it was added and when it was last used.
  • A device identifier. A random ID the app makes for each TV or browser. On LG TVs it is derived from LG's device ID so that reinstalling the app does not lose your settings. For Stalker portals we also create a device address for you to register with your provider.
  • Logs. Requests (including the network address and country they came from) and playback and sync errors, so we can find and fix problems. Logs never contain your passwords.

What the TV keeps

The app on your TV keeps only its device identifier and your screen preferences. Uninstalling the app removes them.

Who else is involved

  • Your IPTV provider. We contact them with your login to load your source, and your TV plays their streams. They see those requests as they would from any player.
  • Artwork and details. Titles from your catalogue are looked up on The Movie Database (TMDB) for ratings, artwork and trailers. Only the title and year are sent, never anything about you.
  • Subtitles. When you turn on subtitles, the title you are watching is looked up on OpenSubtitles and SubDL. Only the title and language are sent.
  • Hosting. nuplyr.app is served through Cloudflare, which carries the traffic between your TV and our service.

That is the whole list. We have no relationship with any content provider.

Content and children

NuPlyr includes no channels, films, series or subscriptions. Everything you see comes from the source you add, and you are responsible for having the right to watch it. Categories your provider marks as adult stay hidden behind a parental PIN.

Deleting your data

Deleting a source in Settingsyour source removes its login, and its catalogue once no other device uses it. To have everything about you deleted, or to ask what we hold, email .

Changes and contact

If this policy changes, the date at the top changes and the new version replaces this page. Questions go to .